In order to ensure that SharpSchool meets the needs of your specific school, SharpSchool’s team can provide consulting.
SharpSchool’s highly experienced team can:
• Evaluate the current needs of the school
• Customize the software to meet those specific needs.
The following are some of the optional consulting services we offer:
On site Support: SharpSchool can schedule a senior technical resource to travel to your place of business to provide any technical assistance
After hours support: During software upgrades an after hours technical specialist will be appointed to troubleshoot any areas that may be affected during upgrading. A document listing details and risks will be provided to the customer to ensure that they know about any areas of the system that may become unstable.
Critical On-Site Support: In emergency situations, a technical service specialist can be arranged to go to your site the next day.
Production Support: Once the solution has to go live, a technical service specialist can be provided to ensure that the system is up and running smoothly and efficiently.
Technical Administration: A technical support specialist can provide full time on site or remote technical support.
SDK/API Support: This service provides any troubleshooting services for the code or system debugging.
Performance Check: A regular performance check can ensure that bottlenecks are identified before they affect the system. In this way a proactive method is adopted to ensure that your solution provides optimal performance.
Health Check: This check system differs from a performance check because it provides a list of recommended changes for improvements in the solution. The technical support specialist will analyze the database setup, activities, content and the supporting system to report any changes that could be made to improve performance of the solution.
Capacity Planning: In order to ensure that the solution is scalable for future expansion this service helps to identify any hardware changes that need to be made to support expansion. A technical support specialist can analyze the existing system to ensure that hardware is kept up to par so that system performance is not affected.
Monitoring: A technical support specialist can be made available to regularly monitor your system.
Security Audit: This service provides the proactive identification of any security problems in the solution.
Backup/ Recovery Management: In the case of an unprecedented change in the system, a backup ensures that none of your data is lost. All system data can be backed up, ensuring that in the case of an unprecedented failure, the system can be brought back to life without compromising the performance of the solution.
SLA Consulting: Intrafinity can help with the implementation and development of an SLA.